THE OFFICE OF RESEARCH

QUALITY IMPROVEMENT PROGRAM

INTRODUCTION

What is QIP?

QIP stands for Quality Improvement Program which is being introduced this academic year by the Office of Research. The Office of Research is unwavering in its desire to provide timely, efficient and investigator-focused services through the use of fully integrated administrative systems and state-of-the-art technological tools. The end result of QIP will be a measurably improved quality of life for all people engaged in the research enterprise through enhanced research services at UCSF.

QIP means the Office of Research will:

• Systematically analyze processes and outcomes to establish an effective quality improvement program
• Create performance standards, design measurement tools, incorporate technological advances, and begin monitoring and reporting
• Measurably improve quality of life for the people who do the work

You may ask, why are we embarking on this program now?

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QIP will accomplish these goals in three separate phases:

PHASE	PROCESS / GOAL	TARGET COMPLETION
One	Analyze procedures and systems:  •  Analyze procedures and identify        opportunities for improvement  •  Quantify workload and time-to-completion  •  Identify issues and prioritize  •  Develop standards for performance  •  Evaluate resource requirements	End of Spring 2005
Two	Re-Engineer procedures and systems  •  Define new processes  •  Implement technological solutions  •  Evaluate pilot projects  •  Allocate resources appropriately  •  Monitor improvements	By End of 2007
Three	Evaluate impact of changes and continue to improve, i.e., Maintain and Improve!  •  Monitor performance  •  Report outcomes  •  Continually improve quality

Why Should You Care?

With a greater understanding of the needs of our research community and providing services that match those needs, the Office of Research will better fulfill its mission of promoting research and improving health, by establishing an infrastructure that allows for researchers to continue being successful in winning research awards. Our aim is to provide excellence in research administration in order for our research community to accomplish excellent research.

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Who Are We? The QIP Leadership

Under the direction of a newly created Research Administration Board: faculty and staff from schools, and departments who will provide input and ongoing communication, the leaders of QIP are Associate Vice Chancellor Ara Tahmassian, and Assistant Vice Chancellor, Joyce Freedman. Please contact us anytime with comments and suggestions. We look forward to a very exciting and fruitful outcome.

EXECUTIVE SPONSOR	CONTACT INFORMATION
	A. Eugene Washington, M.D. Executive Vice Chancellor Phone: 415-502-5677 Fax: 415-476-0816 Email: wash@chanoff.ucsf.edu Address: 513 Parnassus Avenue S-115 University of California, San Francisco San Francisco, CA. 94143 - 0400
BOARD
Research Administration Board	Faculty and staff from schools and departments, who will provide input and ongoing communication
QUALITY IMPROVEMENT PROGRAM (QIP) LEADERSHIP TEAM
	Clifford Roberts, DVM Interim Associate Vice Chancellor, Research Phone: 415-476-5869 Fax: 415-476-2721 Email: clifford.roberts@ucsf.edu Address: Genentech Hall S272 University of California, San Francisco San Francisco, CA. 94143 - 0407
	Wanda M. Ellison Crockett Interim Assistant Vice Chancellor Phone: 415-476-1404 Fax: 415-514-3995 Email:Wanda.EllisonCrockett@ucsf.edu Address: UCSF Laurel Heights Campus 3333 California Street, Room 320H San Francisco, CA 94143 - 0962
	Sharine Dinwiddie Project Manager Phone: 415-476-2719 Email: sharine.dinwiddie@ucsf.edu Address: UCSF Laurel Heights Campus 3333 California Street, Room 320H San Francisco, CA 94143 - 0962
For more information:	Office Of Research The University of California, San Francisco Genentech Hall, S-272 600 16th Street San Francisco, CA 94143 - 0407